Claims up to $200
The Claims Administrator shall approve claims of up to $200 which are submitted in accordance with subsection 15.21.1 on the basis of replacement cost value.
Claims over $200 and under $500
In the interest of efficient processing of claims for damage and/or loss of effects under Section 15.21 and/or 15.22 which do not exceed $500, the Claims Administrator shall approve:
(a) claims for reimbursement on the basis of the replacement cost value as listed on the employee's current inventory, without receipts for replacement items;
(b) the cost of obtaining an estimate(s) of repairs to items damaged in transit or storage, and the cost, as evidenced by vouchers or reliable estimates, of restoring the article to serviceable condition; and/or
(c) the cost of restoring the item to a serviceable condition, up to the replacement cost value of the damaged item;
provided that the claim is submitted in accordance with subsections 15.20.1 and 15.21.2 and/or 15.23.1, and subject to the limitations of Section 15.25.
Claims over $500 and under $5000
For claims over $500 and under $5000, which have been submitted and documented in accordance with subsections 15.20.1 and 15.21.2 and/or 15.23.1, the Claims Administrator shall approve, as appropriate:
(a) the cost of obtaining an estimate(s) of repairs to items damaged in transit or storage, and the cost, as evidenced by vouchers or reliable estimates, of restoring the article to serviceable condition;
(b) the cost of restoring the item to a serviceable condition, up to the replacement cost value of the damaged item;
(c) actual cash value, where it is not economical to repair an item (costs exceed replacement cost value) and the employee chooses not to repair or replace the item;
(d) replacement cost value in Canada, where goods cannot be restored to serviceable condition and are replaced, or where essential items are replaced outside Canada, an amount up to the replacement cost value in Canada, plus an amount up to the shipping cost between Canada and the post, plus applicable sales taxes;
(e) a beauty allowance, not to exceed the actual cash value of the item, where effects have minor damage which does not affect operation or function;
(f) actual cash value where effects cannot be restored to serviceable condition and are not replaced;
where such amounts shall be determined:
(g) at the time the inventory was prepared, in respect of goods lost or damaged in transit to or from a post when shipped in accordance with Section 15.13; and/or
(h) at the time the goods are removed from long-term storage for effects which have been stored in accordance with paragraph 15.13.1(b) or subsection 15.13.8, except as noted in paragraph 15.25.5(d);
except that:
(i) a claim may be approved on an interim basis in accordance with paragraph (f) above, and final settlement made in accordance with paragraph (d) above, when effects are replaced.
Claims over $5000
Claims over $5000 will be settled in the same manner as described in Appendix F, but will normally be processed upon receipt of a written appraisal by a professional claims appraiser/adjuster engaged by the Claims Administrator. The Claims Administrator may request the assistance of the mission in locating reputable commercial claims adjusters.
Instruction
While receipts for replacement items are not required in support of claims over $200 and under $500, the employer reserves the right to require invoices, receipts or other documentation from the employee to support the replacement cost listed on the inventory for the particular item for which compensation is being claimed.
Guideline – Claims over $500 and under $5000
Where a claim is settled on an interim basis pursuant to Appendix F, paragraph (i) and goods are not immediately replaced, an employee, on written request, shall be given a reasonable time, up to 180 days after return to Canada, to effect replacement of articles for which compensation has been approved, in which case final settlement would be on the basis of Appendix F, paragraph (d). Where an employee does not so request, settlement shall be made in accordance with Appendix F, paragraphs (c), (e) and (f).